We Want To Help You...

• When should I create a support ticket?

  Submit a support ticket if:

  • A page is not loading
  • A video is not working
  • You cannot access content you purchased
  • There is a billing issue
  • A link appears broken

  Support tickets are for technical and account issues only.

• When can I expect a response?

  Support tickets are answered within up to 3 business days.
  Responses are typically sent during regular business days.

  If your issue requires technical investigation, response time may extend slightly.
  You will always receive a reply.

• I haven't gotten a response yet!

  Please allow up to 3 business days for a reply.
  Do not submit duplicate tickets, as this may delay response time.

  If you have not received a reply after this timeframe, you may email:
  support@theguerrilladiet.com

• I can't log in to the website.

  Login details are case-sensitive.

  If you forgot your password, click “Forgot Password” on the login page and follow the instructions.

  Please check your spam folder for login emails.

  If you still cannot access your account, submit a support ticket.

• My video won't play/load.

  Video playback depends on your internet connection.

  If a video is buffering:
  • Pause the video for 30–60 seconds
  • Refresh the page
  • Try a different browser if needed

  If the problem continues, submit a support ticket with the specific lesson name.

• I can't see my tutorial modules.

  Make sure you are logged into the account you used during purchase.

  If you cannot see your program inside your dashboard, submit a support ticket including:
  • The email address used at purchase
  • Date of purchase
  • Order confirmation number (if available)

• How do I cancel my membership?

  We hate to see you go. You can follow the steps below for a refund, or if you wish to cancel your free account, please submit a ticket to support. If you want to be removed from our mailing list, click the unsubscribe link at the bottom of any email we’ve sent you.

  For a refund: If your purchase is within the refund window stated on the product page, submit a support ticket with:

  • Your full name
  • Email used for purchase
  • Order confirmation number

  Refunds are processed according to the terms shown at checkout.

• Where can I ask program-related questions?

  Each program includes built-in support tools and structured guidance.
  Please use the resources available inside your program dashboard, and inside the app.